Refunds And Returns

Refunds and Return Policy:

At KitchenKings, we strive to provide you with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we're here to help. Please review our refunds and return policy below:

  1. Returns Eligibility:

    • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.
    • Returns must be initiated within 30 days of the delivery date.
  2. Non-Returnable Items:

    • Certain items are not eligible for return, including:
      • Gift cards
      • Perishable goods
      • Personalized items
      • Clearance or sale items
  3. Return Process:

    • To initiate a return, please contact our customer service team to obtain a return authorization and instructions.
    • Please include your order number and reason for return in your communication.
    • Once your return is approved, we will provide you with a return shipping label (if applicable) and instructions on how to return the item.
  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed and applied to the original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.
  5. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
    • If a return shipping label is provided by KitchenKings, the cost of return shipping will be deducted from your refund.
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately.
    • We may request photos or additional information to assess the issue and expedite the resolution process.
  7. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
  8. Restocking Fee:

    • A restocking fee may be applied to returns that do not meet the eligibility criteria or are not returned in the original condition.
  9. Cancellation Policy:

    • Orders can be cancelled within 24 hours of purchase. After that timeframe, orders may have already been processed and shipped, and cancellation may not be possible.

If you have any questions or concerns regarding our refunds and return policy, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you every step of the way!

Thank you for shopping with KitchenKings!